Returns and Exchanges Policy

 

Returns Policy

Little Gents Store are committed to providing our customers with an on-trend, high quality range of products. 

Confidence in purchasing online at Little Gents Store is of most importance. We therefore encourage you to contact us with any questions or concerns involving sizing, colour, and anything further about a product/s. Drop an email to info@littlegentsstore, we are always happy to help and have a chat!

 

Refunds and Exchanges

Damaged/Faulty Product
We ensure that all goods are of the highest quality, however in the rare occurrence that you receive a damaged or faulty item, please contact us immediately via info@littlegentsstore.com.au. We will be happy to provide an exchange (if there is a replacement item in stock), alternatively a full refund or store credit is available once the item has been returned to us.
We do ask that items are returned to us within 21 days or initial purchase and in the same condition as received to comply with our returns policy.

 

Exchange Policy
If you have a question regarding size, colour or fit of an item, please free to contact us at info@littlegentsstore.com.au prior to purchase, we will ensure a speedy helpful response!

In the unlikely event that you are not satisfied with your purchase (size, incorrect colour, or unhappy with any other elements) please contact us within 7 days from delivery so that we can resolve any problems. Subject to availability, we will happily exchange items or provide a store credit  for items  returned to us within 7 days of receipt, however do not refund for change of mind.

How can I return items? 

Simply contact us at info@littlegentsstore.com.au to request a refund or exchange of item and we will contact you for further action.
We do require the items to be in their original condition as purchased, with all labels/tickets attached. A proof of purchase is also to be provided on request.

If an exchange is agreed upon by Little Gents Store, standard postage fees will apply and remain the buyer’s responsibility.

 

Which items can be refunded/exchanged?

No exchanges, credit note or refunds are offered on sale items, discounted items, items purchased using a promo code/store voucher or for international customers.
Baby beanies are also void of refund due to health reasons.

Furthermore, we are unable to provide a refund for change of mind, a credit note or exchange will be available in this case.
We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

Please note, that any payments refunded through Afterpay will incur a 6% fee, and zipPay will incur a 4% fee.

 

Can I return sale items or items purchased with a Promo Code?

Refunds, exchanges, and credits are not available for sale items, unless the item is found to be faulty. Items purchased with a promo code may be returned for a store credit.
All promo codes will expire after 6mth period from issue date.

 

I have sent the item through, did you get it?

We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.